Can't upload video reviews?

Help Center
1

:memo: What do you need help with?

Hi, I am trying to upload a video review but can’t seem to upload the video file itself.

:magnifying_glass_tilted_left: Details:

I go to Post Review → select Video Review. A drop-file-here section appears. If I try to drag a file into this box, it does not accept the file upload (simply opens the video file in my browser). If I click on the field, it opens a file selection window, and if I then click on the file to upload, the section goes blank and no upload seems to happen. If I try to hit “submit” it tells me the video field is required.

:camera_with_flash: Screenshots / Links:

After selecting a file (note that the “video” text disappears):

Screenshot 2025-07-01 at 11.12.48 AM
Screenshot 2025-07-01 at 11.12.48 AM2460×836 105 KB

:speech_balloon: Anything else we should know?

I tried on Chrome and Firefox browsers with the same results.
The video file is a 1080p landscape format mp4 and is 956.2 MB.

2

I’ve figured out the issue — it was actually reported by another user yesterday. The problem comes from how our system handles file size limits, especially for large video uploads.

Our dev team is already on it, and the fix is expected to roll out within 1–2 weeks — hopefully by the end of this week, or next week at the latest.

So sorry for the inconvenience, and thank you for your patience!