Can't upload video reviews?

Help Center
1

:memo: What do you need help with?

Hi, I am trying to upload a video review but can’t seem to upload the video file itself.

:magnifying_glass_tilted_left: Details:

I go to Post Review → select Video Review. A drop-file-here section appears. If I try to drag a file into this box, it does not accept the file upload (simply opens the video file in my browser). If I click on the field, it opens a file selection window, and if I then click on the file to upload, the section goes blank and no upload seems to happen. If I try to hit “submit” it tells me the video field is required.

:camera_with_flash: Screenshots / Links:

After selecting a file (note that the “video” text disappears):

Screenshot 2025-07-01 at 11.12.48 AM
Screenshot 2025-07-01 at 11.12.48 AM2460×836 105 KB

:speech_balloon: Anything else we should know?

I tried on Chrome and Firefox browsers with the same results.
The video file is a 1080p landscape format mp4 and is 956.2 MB.

1 Like
2

I’ve figured out the issue — it was actually reported by another user yesterday. The problem comes from how our system handles file size limits, especially for large video uploads.

Our dev team is already on it, and the fix is expected to roll out within 1–2 weeks — hopefully by the end of this week, or next week at the latest.

So sorry for the inconvenience, and thank you for your patience!

2 Likes
3

Glad to see this is already being handled! For my reference, is it possible to know the current approximate file limit? :slight_smile:

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Our current size limit should be 1000 MB, but because of a bug the system is defaulting to 500 MB or less. We need to fix this issue as soon as possible.

2 Likes
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Thanks for that info! I decided to just use video compression sites to reduce my video sizes to meet what’s working so I could move forward with the reviews I need/wanted for my blogs! :heart:

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Our DevTeam will fix it on July 8th. The video limit will be 1000MB. :grinning_face:

2 Likes
7

Awesome to know! In case another hiccup comes up, I’m super happy to report that my work around is currently working and now letting me upload my reviews! :heart: The only hiccup I ran into after, was the Pros and Cons lists I got carried away that an error told me I wasn’t allowed to have. Saved my excess and just reduced them back down to the original desired amount of 5 so I could roll on lol.

1 Like
8

Thank you for letting us know! I just encountered the issue as well - glad to see it’s being worked on. I’ll try to upload in a couple of days

1 Like
9

There’s a ton of a free video compression sites that won’t ruin your video but will bring it down to the 500Mb size if you’d rather post sooner than later. can always reupload the larger one later if you do notice an issue.

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10

ToyChats updated and fixed some bugs tonight! The 1000MB video upload issue has been resolved, and images can now be up to 10MB. Feel free to upload large videos now! If you encounter any issues, please provide feedback here. :grinning_face:

3 Likes
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woot! Thank you so much!