In accordance with U.S. Internal Revenue Service (IRS) requirements, ToyChats is required to collect tax information from users who redeem gift cards.
To make this process secure and streamlined, ToyChats uses Avalara (Track1099) to collect and manage tax forms digitally.
How it works
- After you submit a gift card redemption request, you will receive an email within 1 to 2 business days asking you to complete the appropriate tax form:
- W-9 for U.S. persons
- W-8 for non-U.S. persons
- Once we have received and verified your tax form is completed correctly, we will proceed with issuing your redeemed gift card.
If you have already submitted a valid W-8 or W-9 to ToyChats previously, you do not need to submit it again.
Who can see your submitted information
Your tax information can only be accessed by ToyChats’ finance administrator, who is also the person responsible for issuing gift cards. No other team members have permission to access your tax information.
Thank you for your understanding and cooperation. ![]()
FAQ
1) Do I still need to submit tax info if I redeem under $600 this year?
In most cases, if your total rewards for the calendar year stay under $600, a 1099-NEC is typically not required.
However, we may still request tax info before issuing gift cards to keep the redemption process compliant and to avoid delays if your annual total later exceeds the reporting threshold.
2) How long does it take to receive the tax form email and get my gift card?
You will receive the tax form email within 1 to 2 business days after submitting your redemption request.
After you submit the form, we will issue your gift card once the form is verified as complete and valid.
3) I already submitted a W-9 or W-8 before. Do I need to submit again?
No. If you have already submitted a valid W-9 or W-8 to ToyChats previously, you do not need to submit it again.
4) What if I am not in the U.S.?
Non-U.S. users should complete the W-8 form (not W-9). The email you receive will guide you to the correct form.
5) Is my tax information safe? Who can access it?
Only ToyChats’ finance administrator (the gift card issuer) can access your tax information. Other team members cannot view or handle your tax info.